Refund policy

Our Policy
For hygiene and safety reasons, we do not accept returns or issue refunds for products that have been opened or used. Refunds are issued only for orders that arrive broken or damaged.

Damaged Deliveries
If your order arrives broken or damaged, email hello@aura-running.com within 7 days of delivery with your order number and photos of the product and packaging. We will issue a full refund or send a replacement at no cost to you.

Wrong or Missing Items
If you received the wrong item or something is missing from your order, contact us at hello@aura-running.com within 7 days of delivery and we will make it right.

Refund Process
Approved refunds are processed within 5-7 business days to your original payment method.

Questions
Email hello@aura-running.com and we will respond within 1-2 business days.